Process • Configuration Item • Keywords • Related Links

Process: (Document Title)

Summary: (Provide a high level overview of the purpose of this document)

Process:

(Provide Process Steps Here)

Configuration Item:

(Used to categorize incidents, note: for applications check Application Life cycle)

Keywords:

(Name of system/application/tool and any other keyword that would help identify the Knowledge Document during a Knowledge Database search like old name for a product or program)

Related Links:

(Related KB articles or links)